At Nam Leather, your satisfaction is our top priority. We always strive to provide the most accurate stock information. However, there are times when a product in our website catalog may still appear as available (in-stock), even though it has actually just sold out. This is generally due to a slight synchronization delay between our website system and the fast-paced transactions occurring at our physical offline boutiques.

Please do not worry, as we do not want you to be disappointed. We ensure that you can still get the exact product you desire. If this happens to your order, we will immediately and specially craft your chosen product within a minimum of 24 hours and a maximum of 48 hours.

Therefore, your order will be shipped immediately after we finish assembling and preparing the best handmade leather masterpiece, exclusively for you.

• Price & Currency: All prices listed on the website can be displayed in USD or other currencies tailored to your location. The price shown at checkout is the final price of the product.
• Payment Process: We accept various secure payment methods, including major credit cards. Your order will begin processing (or be specially crafted) immediately after the payment is successfully confirmed by our system.
• Order Cancellation: Considering we may immediately start producing your out-of-stock order within 24 hours, cancellations or changes to your order can only be made a maximum of 12 hours after the transaction is confirmed.

We ship worldwide. However, it is essential to understand that every country has its own customs policies and regulations.

• Tax Responsibility: Nam Leather does not cover import taxes, customs duties, or any other levies that may be imposed by the authorities of your destination country.
• All costs arising from the customs clearance process in the destination country are entirely the buyer's responsibility.
• If a package is held at customs due to unresolved tax obligations by the buyer, Nam Leather cannot provide a refund.

We want you to love your Nam Leather product. If for any reason you are not satisfied:

• We accept returns within 14 days of receiving the item, or exchanges within a maximum of 30 days.
  
• Returned items must be in their original condition, unworn, unused, and complete with tags and packaging.
  
• Shipping costs for returns or exchanges are borne by the buyer.

We want you to love your Nam Leather product. If for any reason you are not satisfied:

• We accept returns within 14 days of receiving the item, or exchanges within a maximum of 30 days.
  
• Returned items must be in their original condition, unworn, unused, and complete with tags and packaging.
  
• Shipping costs for returns or exchanges are borne by the buyer, except in cases of production errors on the part of Nam Leather.

We have made every effort to display the colors of our products as accurately as possible on our website. However, due to differences in calibration, lighting, and resolution on every monitor or device (mobile phone/computer), we cannot guarantee that the color you see on your screen will perfectly match the actual product.

Nam Leather is not responsible for shipping delays or failure to fulfill orders caused by events beyond our control (Force Majeure), such as natural disasters, pandemics, mass strikes, international flight disruptions, or sudden governmental policy changes.